Cancellations and reschedules
Reschedules and cancellations affect both customer trust and business revenue.
Recommended workflow
When a booking changes:
- Confirm the new arrangement with the customer.
- Update the booking or order state in the platform where possible.
- Make sure payment and communication follow the updated status.
Why this matters
Syncli is designed to reduce no-shows and booking confusion. Your cancellation and reschedule process should support that goal by keeping the customer informed and the booking record accurate.
Review related settings
If reschedules or cancellations are causing frequent confusion, check:
- Availability configuration
- Reminder timing
- Deposit policy
- Customer communication quality